Legal
How refunds, deposits, and cancellations work for our custom, project-based development services.
Last updated: June 3, 2026
Opplexify provides custom, project-based development services. Because each project is bespoke work performed specifically for a client, this Refund Policy explains when payments are and are not refundable. By engaging our services and paying a deposit or invoice, you agree to this policy. It should be read together with our Terms of Service.
Most projects begin with an upfront deposit. The deposit reserves your start date in our schedule and covers the initial discovery, planning, and setup work we carry out before development begins.
Larger projects are invoiced in milestones, as set out in your quote or proposal. Each milestone payment covers a defined stage of completed work.
If you wish to cancel a project or request consideration of a refund, email us at admin@opplexify.com with your project details and the reason for your request. We will review each request individually and in good faith, assess the work completed to date, and respond promptly.
If you are unhappy with any part of your project, please contact us first. We are committed to resolving concerns fairly and will work with you to find a reasonable solution. Filing a payment dispute or chargeback before contacting us can delay resolution; we ask that you raise any issue with us directly so we have the opportunity to address it.
Where a refund is approved, it will be issued using the original payment method where possible. Once processed, refunds are typically completed within a reasonable period, subject to the timelines of our payment processor and your bank.
We may update this Refund Policy from time to time. The current version is always available on this page, and the "Last updated" date reflects the most recent change. The policy in effect at the time you engage us applies to your project.
If you have any questions about this Refund Policy, contact us at admin@opplexify.com.
Questions about this document? Email us at admin@opplexify.com.